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Random Channels added & Discount removal?
I was checking my bills and noticed in November my Home Phone discount suddenly got removed so I'm being charged an additional $10 (which was part of the bundle with internet + TV), and a random Hist...
Yea I gave support a call and they weren't sure what happened - tried to put it on me initially saying I made changes to my plan but I signed onto Telus March/April 2022 and I haven't made any changes since and they could see that. My agreement goes to February 2024. I was sent a revised agreement on November 11th (Remembrance day) where the only changes were to remove the Home Phone discount (but I'm still subbed to Internet + Optik TV services) and a History 2 channel was added (not by me or anyone in the household)
Telus said I added a random History Channel from Telus.com but I didn't make any changes and no one else in the household would have added a history channel (not a fan of history 😂). They also mentioned it could be a bug so they'd bring it up to the IT department
Turned on 2FA to be safe now incase someone somehow used my account to add a channel to my plan for some reason 🤔(?)
The lesson to learn is to keep an eye on the bill cause Telus makes weird changes randomly I guess 😬
Very awkward experience 😓
I had this happen on my internet bill a discount/promotion disappeared. After checking previous bills I found out that the discount actually expired and I had to call and ask if they could give that discount back or if they could offer a new one.
Check your previous bills and it should show when the specific discount/promotion is set to expire.
Yea I gave support a call and they weren't sure what happened - tried to put it on me initially saying I made changes to my plan but I signed onto Telus March/April 2022 and I haven't made any changes since and they could see that. My agreement goes to February 2024. I was sent a revised agreement on November 11th (Remembrance day) where the only changes were to remove the Home Phone discount (but I'm still subbed to Internet + Optik TV services) and a History 2 channel was added (not by me or anyone in the household)
Telus said I added a random History Channel from Telus.com but I didn't make any changes and no one else in the household would have added a history channel (not a fan of history 😂). They also mentioned it could be a bug so they'd bring it up to the IT department
Turned on 2FA to be safe now incase someone somehow used my account to add a channel to my plan for some reason 🤔(?)
The lesson to learn is to keep an eye on the bill cause Telus makes weird changes randomly I guess 😬
Very awkward experience 😓
