Forum Discussion
eRsZlmA3V47N
24 days agoNeighbour
Question about Home Phone / Landline Porting
Hello, I am trying to port my ( Home Phone / Landline ) number from Rogers with Shaw over to TELUS and have some questions below that I am hoping to receive responses for so I can understand my situ...
TELUS_Support
Official Support Team
22 days agoHi eRsZlmA3V47N - Porting of the home phone takes about 2 business days when all the information is correct and accepted by the other provider. It can take longer if the information is incorrect.
To give you insight into the porting process - we submit the request with the information given at the time of the order being submitted. It is up to the provider how long the process takes. To be fair, they can't release the number without checking all the details so they protect you, your account, and your number.
It is not safe to cancel your number with the other provider as the porting is taking place. A cancelled number cannot be ported. Once the porting is completed, their account should automatically close as you no longer would have the service to be billed for.