Forum Discussion
PVR not recording ANYTHING - plus weird error about too many tvs recordings
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a li...
TELUS_Support
Official Support Team
Official Support TeamHey, Linda. Have you received a callback from our team about this?
No I haven’t yet.
- TELUS_Support
Gotcha. Feel free to send us a private message here and we can connect you.
- Hi, thanks for getting back to me.
Telus box is still not functioning properly. Last night was something new, I couldn’t pause or rewind live tv either.
We have 3 boxes. I didn’t check the other boxes. I’m working during the day but home in the evening if you can troubleshoot more. Here’s what I’ve done so far:
1. Unplugged the box and wifi router for just over 30 seconds and plugged back in. After the box finished initializing it was still not functioning properly. I did this 4 more times. Still not working.
I deleted scheduled recordings and re-scheduled them. Still not working. Red light does not illuminate but scheduled recordings have red dots showing as if they are.
That’s pretty much all I can do on my end. 🤷:female_sign:
LindaWe have had this problem for many weeks. I have tried booting and rebooting, deleting old recorded shows, etc… but nothing works. Telus app says I might need to update? but not how, where to get more info or help. Extremely frustrating.
