Forum Discussion

frustratedangry's avatar
frustratedangry
Neighbour
5 months ago

PVR is offline

I recently had my Optic 4K box fail after several years of operation. Telus replaced it, and live TV now operates as it should. However, I cannot record new program content. I get an on screen mssg s...
C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
5 months ago

Could you please send TELUS_Support​  a private message with your account number and we will do our best to help. 

  • frustratedangry's avatar
    frustratedangry
    Neighbour
    5 months ago

    Hi, C_Fun, You requested I provide mt acct#: (removed account number) In order to help me with a recently replaced PVR that says it's offline and will not list recordings or make recordings. -Many thanks

    • C_Fun's avatar
      C_Fun
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Please sendTELUS_Support​ a private message as we can’t assist on a public forum. 

      • frustratedangry's avatar
        frustratedangry
        Neighbour
        5 months ago
        I'm confused.TELUS_Support is not an email link. How do I connect privately? -Thx


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