Forum Discussion
PVR and Recording Issues
Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a li...
Us too!! This just started happening. Exact same details as you. I tried the same troubleshooting methods too.
I got a call back from Telus shortly after I posted this (from their tech support 1-888-811-2323). A lovely lady named Colleen had me unplug both our PVRs and she remotely rebooted our system. She had to do it a couple of times, having me plug in and restart our PVRs in between reboots. It finally worked (45 minutes on the phone with her). Scheduled recordings now record and recording of live programs also works on both of our PVRs. It's too bad its so tough to troubleshoot this stuff and get assistance from Telus. I wasted time having to listen to a Telus bot tell me how to record stuff on the PVR the first time I called; not helpful. Colleen did say if this happens again they will replace both PVRs. Hope this helps you Linda and anyone else with the same problem; I've seen a lot of threads about this issue.
TELUS_SupportOfficial Support Team
Gotcha. Feel free to send us a private message here and we can connect you with our team.
Having the exact same problems with PVR not recording as in this thread and others. What is the fix?
- Thank you so much for replying! I hope I get a call back.đŹ Iâve also been through the âbotâ process that assumes I donât know anything lol.
- TELUS_Support
Hey, Linda. Have you received a callback from our team about this?
