Forum Discussion
Purefibre Installation teasing/frustration
Over the last five or six months we have been inundated with teasing mailouts saying Purefibre is being installed in our area. After the first set of mailouts Telus techs even came and marked the law...
They sent us a bunch of letters too, took months before we actually saw any signs of cable being placed etc.
There should be contact info in your letter, that would be the place to start but you still have to take what they say with a grain of salt. Keep in mind everything including the engineering for these jobs (what I used to do) is now contracted out and these contractors are hard to pin down and really don't like dealing with customers it seems.
We got our first letter spring of 2021, they had most of the cable placed and spliced by the end of 2021, started running drops to houses this spring. We're still waiting for our fibre to be connected.
