Forum Discussion

HenryHa's avatar
HenryHa
Neighbour
5 years ago
Solved

PureFibre install

Hi Guys,

 

Telus technician came twice(Mar 24th 2021 and Apr 8th 2021) then found out that the conduit was not installed yet, Aecon the contractor did the preparation survey and the operator said they needed to talk to Telus for a proposed solution and hasn't come back yet, I am wondering how long it takes to have PureFibre installed for your guys, I am so frustrated as my Shaw internet is expiring in less a month.

  • Nighthawk's avatar
    Nighthawk
    5 years ago

    Talk to Aecon to find out when they'll be installing the conduit. That needs to be done before the fibre can go in. If they're organized they'll have Telus out the same day. If not you may need to arrange for the Telus installer to come that same day after the conduit is run in. Hopefully there is fibre run along the roadway in your neighborhood.

6 Replies

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  • Kent2's avatar
    Kent2
    Advocate
    5 years ago

    In my case. when I ordered fibre an installer came and discovered there was no fibre to the house (I tried to tell them that but they would not listen). It is underground service. So they ordered the crew to but the fibre in. I signed the forms and so they can to do the underground fibre but they then discovered they needed authorization form telus to put in an extra pot in the ground, That took about two months, Then they put in the fibre to the demark on the side of the house and then the installer came. In all it was three to four months. It seems telus has rather poor inventory control about what is on (or in) the ground.  

    • HenryHa's avatar
      HenryHa
      Neighbour
      5 years ago

      thanks, it takes so long, maybe its time to talk to Shaw to get renewal bonus.

  • polecat's avatar
    polecat
    All-Star
    5 years ago

    HenryHa  I would say at this point ( no conduit in ground ) a contract and money has to change hands before anything happens. Telus does not do subdivision piping the developer does that and gives the piping to telus shaw the same. Will be a long time and no one knows any thing.

    • HenryHa's avatar
      HenryHa
      Neighbour
      5 years ago

      the contractor Aecon emailed me the drop installation order# and I did signed the permission form, I am in Edmonton

       

      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User
        5 years ago

        Talk to Aecon to find out when they'll be installing the conduit. That needs to be done before the fibre can go in. If they're organized they'll have Telus out the same day. If not you may need to arrange for the Telus installer to come that same day after the conduit is run in. Hopefully there is fibre run along the roadway in your neighborhood.

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