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Swordfish99's avatar
Swordfish99
Friendly Neighbour
6 months ago
Solved

PureFiber 3G Not working properly

I had Telus install their new PureFiber 3G in my house 10 days ago and it hasn't worked properly since. My internet goes down at least 5 times per day. This is unacceptable for a person who works fro...
  • Swordfish99's avatar
    Swordfish99
    6 months ago

    Telus finally got in touch with me and found a configuration issue on the modem. It has been fine since they corrected the error.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

That's definitely not the experience we want you to have and our apologies for that. We've sent you a PM to look further into this for you. 

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