Forum Discussion
Pure Fiber Install
Just wondering if a Telus technician needs access to the inside of my house to complete the fibre optic installation. Only Telus service we have is phone (landline and mobile) and we have a communica...
kyc Wrote: Just wondering if a Telus technician needs access to the inside of my house to complete the fibre optic installation.
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Hello,
I think you'll find the simple answer to your question is yes, Telus will require access to your residence.
The caveats are, If you have had prior fibre optic service into the residence, then Telus should be able to send the necessary equipment, and guide you though a remote install.
The more likely installation scenario is the following, if the residence has never had fibre optic installed prior:
"Professional installation"
Once the technician has asked you some COVID-screening questions to ensure safety, they may enter your home and complete the installation. If it’s not deemed safe to enter, they’ll complete a Virtual Install or offer to reschedule your appointment.
The installation includes running the fibre cable from their demarcation point to a location inside your house, attaching all the various hardware required, and then testing to make sure the installation meets the requirements.
Cheers...
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