Forum Discussion
Public IPV4 address
I've switched over from Shaw to TELUS purefibre, and all of my self hosted game servers, websites, and VPN endpoints no longer work. It seems that I've been put behind CGNAT and I no longer have a public IPv4 address, static or dynamic.
Some research showed that I can request to be put off of CGNAT via tech support, but I was on call for over 2 hours but still my request denied. I'm happy to upgrade my network tier over 250mbps for this, but if I cant get a public ipv4 address, I might have to switch back to Shaw.
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TELUS_SupportOfficial Support Team
Welcome to the community. You shouldn't have to upgrade your speed to get a public IPv4 address, but it would require speaking with a higher tier of Tech Support as they're the ones with the provisioning tools to make it happen. You mentioned that you were speaking with our team for over two hours and were denied? Did they provide a reason for not putting you through to the next department?
Hi. I was told that IPv4 was reserved exclusively for business accounts / business tier networking. I was speaking with just "tech support" (not sure exactly which tier it is), While they provided many suggestions, none of them would have solved my issue (e.g. bridge mode).
- TELUS_Support
We can always see if there's anything that team can do. We'll send you a private message to discuss further.
