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Solved
Profiles and Recordings Deleted
Appears there's been a recent update: App version: 1.26.3.200 Config timestamp: 2026-02-11... The two account profiles that were on the my Home bar settings are gone... deleted? And all recordin...
Hi Optikal_Speak Eggman111 Micky0514 MFortGarry Rocky3
The team has pushed an update to resolve the issue with disappearing profiles; you may need to reboot the box for the change to take effect. They are still working on fixing the inability to change profiles.
I have the same issue as well. Same App version. I see all the profiles and recording on the Optik TV app but not on the Optik TV Box.
Does anyone have a resolution for this?
As for the suggestion that the box is faulty....I've only had mine for 5mths. I certainly would hope there would be longer life out of these things.
Wouldn't be surprised. I'm on my 3rd box in less than 2yrs. Have you tried factory reset?
I've been away so haven't tried that last-ditch effort...yet.
