Forum Discussion
Solved
Profiles and Recordings Deleted
Appears there's been a recent update: App version: 1.26.3.200 Config timestamp: 2026-02-11... The two account profiles that were on the my Home bar settings are gone... deleted? And all recordin...
Hi Optikal_Speak Eggman111 Micky0514 MFortGarry Rocky3
The team has pushed an update to resolve the issue with disappearing profiles; you may need to reboot the box for the change to take effect. They are still working on fixing the inability to change profiles.
TELUS_Support
Official Support Team
Official Support TeamThat's odd. Are you referring to an update for your Optik TV box or Is this for your Telus TV+ app?
Optik TV box... guessing it's kaput. I will try factory reset as last effort to correct this issue. Failing that, call in for replacement box.
KHRTELUS Team Member
Can you please check telustvplus.com? If you don't see profiles or missing recordings there, it's unlikely that it's an equipment issue.
The profile "icon" is also missing from our telus TV and we cannot change to a different profile. I did go to telustvplus.com, I can see the different profiles there, with the recordings. How do we get the profile icon back on the TV?
I'm with you MFortGarry. When siiting on your couch with remote in hand how's telustvplus.com gonna help?
- TELUS_Support
That's definitely a possibility, hopefully the factory reset works.
