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wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
Dnice40's avatar
Dnice40
Neighbour
4 years ago

FIXED!!! No need to replace modem.

 

  1. Open browser, type in 192.168.1.254 to open admin portal
  2. type "admin"; password admin password from modem
  3. "Change the device login password" - skip
  4. Dashboard - left menu - click Network
  5. Network dashboard - top menu - hover over LAN - click on BRIDGE
  6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
  7. click SAVE SETTINGS ("applying changes ...")
  8. Logout
  9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
  10. Ethernet light should turn GREEN now
  11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
  12. THANKS ANNA!!!
KRC's avatar
KRC
Friendly Neighbour
3 years ago
Thank you for sharing these steps to connect Honeywell Redlink Internet Gateway with Telus Network Access Hub. It worked perfectly for me. Just to let everybody know that the IP 192.168.1.254 is for the Network Access Hub and not the Wifi6 Booster. So the Admin password for this IP is available when you open the cover of the Access Hub. Once you login with the right password and look the above mentioned steps, you will be good.
  • paulpooco's avatar
    paulpooco
    Organizer
    3 years ago

    ATTENTION TELUS: please fix this so owners of Honeywell Redlink Internet Gateway do not have to do a work around.

    The device is not hacking anything.

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