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Problem connecting devices to Telus modem
I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
FIXED!!! No need to replace modem.
- Open browser, type in 192.168.1.254 to open admin portal
- type "admin"; password admin password from modem
- "Change the device login password" - skip
- Dashboard - left menu - click Network
- Network dashboard - top menu - hover over LAN - click on BRIDGE
- BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
- click SAVE SETTINGS ("applying changes ...")
- Logout
- Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
- Ethernet light should turn GREEN now
- Test - open TCC app, adjust thermostat, see if thermostat registers change.
- THANKS ANNA!!!
How do we fix it?
Swapped the white tower modem with a black modem and problem solved. This also solved connection issues with other older products which can only connect to 2G networks.
- Hi, can you please let me know the model # of the booster?
- Did you have to pay extra or go through extensive process to swap out your booster to a black router/modem? Looking to have mine swapped out too.
- Didn't have to swap. Just used the same white tower and went into the settings to "enable bridge".
- I have the wifi 6 booster but it does not give me access to the IP gateway 192.168.1.254 but rather lets me in on the 192.168.1.41 which does not have the LAN menu to enable bridge. I tried using the "admin" username and password on the back of my wifi 6 booster but it just won't allow me to log in.
