Forum Discussion

wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
Dnice40's avatar
Dnice40
Neighbour
4 years ago
How do we fix it?
  • wudao2001's avatar
    wudao2001
    Neighbour
    4 years ago
    Swapped the white tower modem with a black modem and problem solved. This also solved connection issues with other older products which can only connect to 2G networks.
    • KRC's avatar
      KRC
      Friendly Neighbour
      3 years ago
      Hi, can you please let me know the model # of the booster?
    • rcruz's avatar
      rcruz
      Friendly Neighbour
      4 years ago
      Did you have to pay extra or go through extensive process to swap out your booster to a black router/modem? Looking to have mine swapped out too.
      • Dnice40's avatar
        Dnice40
        Neighbour
        4 years ago
        Didn't have to swap. Just used the same white tower and went into the settings to "enable bridge".
Related Content