Forum Discussion

vicpamr's avatar
vicpamr
Friendly Neighbour
8 months ago
Solved

Premium Pack charges

I have 2 Premium channels in my Optik TV package.  Mid month, I removed the plus part of the Netflix pack, removed Apple TV+, and added Crave.  I received my billing today, and I see that my charges ...
  • TELUS_Support's avatar
    TELUS_Support
    8 months ago

    Thanks for reaching out — we understand how frustrating this situation must be. If you’re seeing unexpected charges for Netflix Premium, it's possible the subscription was still active on your account even after the switch to Crave. We're sorry for the confusion and inconvenience this has caused.

    To resolve this, we recommend reviewing your My TELUS account or contacting us directly so we can check if the Netflix Premium subscription is still linked and help you cancel it if needed. Please feel free to send us a private message or give us a call at 1-888-811-2323.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Thanks for reaching out — we understand how frustrating this situation must be. If you’re seeing unexpected charges for Netflix Premium, it's possible the subscription was still active on your account even after the switch to Crave. We're sorry for the confusion and inconvenience this has caused.

To resolve this, we recommend reviewing your My TELUS account or contacting us directly so we can check if the Netflix Premium subscription is still linked and help you cancel it if needed. Please feel free to send us a private message or give us a call at 1-888-811-2323.

vicpamr's avatar
vicpamr
Friendly Neighbour
8 months ago

I have sent a private message. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    8 months ago

    Thanks, we replied to it!

Related Content