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tsnow8's avatar
tsnow8
Neighbour
3 years ago

Philips hue Bridge wont connect

Help!! I just moved in and very excited to set up my new Philips hue smart lights. I plugged in the bridge to my router and the 3rd light (to show connected to internet) is blinking. I tried searchin...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
3 years ago

Did you disable SmartSteering in the wifi settings on the T3200 to create separate 2.4 and 5GHz wifi networks? I have a T3200 and have disabled SmartSteering and the Hue Bridge I have connects without issue to the 2.4GHz network specifically.

 

From: https://www.telus.com/en/support/article/smart-device-troubleshooting

 

Use this method to separate your Wi-Fi into two Wi-Fi networks with names ending in 2.4GHz and 5GHz. Any devices connected to the original Wi-Fi will need to be reconnected using your existing password.

 

  1. Using a device that is connected to your home internet, open a web browser
  2. Enter the following in the address bar at the top:
  3. Press Enter (Return) and the modem’s home screen is displayed
  4. Log in with the following information:
    a. Username: admin
    b. Password: see the Admin Password printed on your modem
    c. Note: If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to factory reset your modem.
  5. Select the Wireless Setup tab
  6. In the Wireless Settings menu on the left, select SmartSteering
  7. Under SmartSteering, select Disable
  8. Click Apply
  9. After separating the Wi-Fi into two networks, connect your smart devices to the 2.4GHz band.
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