Forum Discussion
Packet Loss @ ip4-1.eyrkonaeac04.dialup
Hello.
I seem to be getting fairly high packet loss at ip4-1.eyrkonaeac04.dialup
mtr -r -c 100 8.8.8.8 1m 53s
Start: 2025-11-09T22:26:18-0500
HOST: leaf Loss% Snt Last Avg Best Wrst StDev
1.|-- _gateway 0.0% 100 3.8 3.9 3.4 5.2 0.3
2.|-- 192.168.2.254 0.0% 100 3.8 4.6 3.4 5.5 0.5
3.|-- ip4-1.eyrkonaeac04.dialup 19.0% 100 8.3 7.4 6.4 9.1 0.6
4.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
5.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
6.|-- 154.11.6.216 0.0% 100 7.7 8.2 7.4 10.3 0.6
7.|-- 72.14.197.144 0.0% 100 7.7 8.3 6.9 10.8 0.6
8.|-- 192.178.99.35 0.0% 100 7.7 8.2 7.4 9.4 0.6
9.|-- 142.251.68.27 0.0% 100 7.7 8.3 7.4 9.6 0.6
10.|-- dns.google 0.0% 100 7.7 8.4 7.4 9.6 0.6This makes calls/online gaming really difficult as the connection completely drops for multiple seconds.
I've conducted the preliminary troubleshooting as noted here with no change.
7 Replies
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- Nighthawk
Community Power User
One thing to realize with MTR and traceroute tests is that the various nodes along the way may fully respond, partially respond, or not respond at all. That is normal. If you were losing packets (instead of the device just not replying to 100% of the requests), the downstream devices would all have similar packet loss showing. The full name of the node you suspect may be an issue is ip4-1.eyrkonaeac04.dialup.ca.telus.com. That seems to be an Ontario specific device being used for Telus Fibre.
Outside of running an MTR, what problems are you experiencing with your connection?
Yes. The reason i started looking at mtr is because of disconnection during video calls, internet phone calls, and online gaming. They are brief but frequent.
tried restarting. no change. this is the only device connected to my network. wired. and im now seeing almost 80% packet loss.
TELUS_SupportOfficial Support Team
Since you’re still seeing packet loss and connection drops, here are a few additional steps you can try:
- Restart your modem/router by unplugging it for about 30 seconds, then plugging it back in.
- Check your connection type, if you’re on Wi-Fi, try connecting directly via Ethernet to see if the issue persists.
- Run another test after rebooting and note if packet loss still appears at the same hop.
- Check for background usage: large uploads, cloud backups, or multiple streaming devices can sometimes cause packet loss.
i've tried restarting the modem with no change.
I'm wired directly to the modem. it is a laptop with no other internet traffic, it's the only device connected.
I've been tracking the traceroute data since yesterday. it seems to be much higher now, reaching almost 80%.
Thanks for the response!
I've done step 1 with no change.
I'm wired directly to the Telus modem.
My network is completely idle, with only the computer used to test packet loss connected. I've been testing for about 12 hours and I've created a chart with the results. Packet loss has skyrocketed and is as high as 80% at the time of writing.
Any resolution to this? I'm having the same problem. I've restarted my modem and got connected to a different device, but eventually end up back on ip4-1.eyrkonaeac04.dialup.ca.telus.com and everything goes to ********** again.
