Over billing, not cancelling

Sorry to hear you're having a tough time with the billing and cancellation process, Jturko. That sounds frustrating, and we'd like to help you get this sorted out.

First, could you log into your TELUS account through Self Serve at TELUS.com and check your current billing status? This will show if the cancellation request has been processed and if there are any outstanding charges that might explain the continued billing.

Just a heads up, that it usually takes one to two billing cycles after a cancellation request for the billing to completely stop, so that might be part of what's happening here.

If you find any discrepancies or if the cancellation isn't reflected, please let us know. .