Forum Discussion
Outside Country Trying to cancel internet service
Hi!
I'm currently outside country already moved out, and have returned my internet device via package mail sent back.
And I'm trying to cancel my internet service, I haven't used any of your service but has been charged last month too.
I'm simply trying to stop this, but I can't due to your only way of cancellation is through phone. I tried X to communicate and they told me phone call was the only way. Different time zone and international call are hard to reach you guys out, and I have been calling the number that assistant on X gave me, but the call wouldn't be picked up. Please, Please tell me how to cancel this immediately. Thanks
3 Replies
TELUS_SupportOfficial Support Team
Hi there, can you send us a private message so we can look into this with you?
Hi!
I just received another bill.
I have returned all my gear regarding home internet, and still outside country.
I can't even reach your website, and couldn't log in to see detail about the bill.
Phone cancellation to me is a hard option due to different time zone and was hard to reach, I have tried.
Is there a way to cancel this, Please.- Bill month: December
- Account number: (Removed account info)
- Total due, if received by January 1, 2025: $84.00
- Your bill’s total will be withdrawn automatically through pre-authorized payment.
- TELUS_Support
Hi there, we will send you a private message.
