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Grimmt's avatar
Grimmt
Ambassador
9 days ago

OptikTV: TELUSTV-21T Recording Defect on Network Interruptions

One of the recent updates has a serious defect when playing back recordings on the TELUSTV-21T android box.

If a network issue occurs during a current recording (i.e. you are watching a recording that is still actively recording), a network glitch will cause the recording to jump to a live stream.   The behaviour should be to continue from the point of the recording playback before the network glitch occured.  

This occurred twice when watching the active 4K recording of Game 7.   I was enjoying the game, Toronto was up 3-1 in the 4th and ... the screen goes back with a spinning green circle in the lower right of the screen - after, maybe 15-20 secs, the screen comes back on but it's live streaming the recording now!  The 8th inning and the score is 4-3!    What the ...!  I backed up the recording to watch the skipped innings, when after some time, it occurred again: black screen with green circle and then when it comes back, it's live streaming again, now it's the 9th inning and its 4-4!

Please fix this defect - it's ruining sports recordings.  Especially 4K where network capacity may be stressed.
   
I've seen other reports logged in these forums showing this happening to other customers.   The source of this issue was obvious with this specifiic recording - the developers need to include tests using a network emulator to inject network failures (packet loss, delays, duplication, etc.).   

But first off, someone in development (BA) needs to define what the behaviour needs to be when the network glitches: which is obvious to continue the recording from the point before the network issue!

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, we’ve forwarded this to our product team, and they are currently investigating the issue.

    • Grimmt's avatar
      Grimmt
      Ambassador

      Hi,

      I’m responding to this email, would you rather have me respond in the Neighbourhood forum?

      I’m more than happy to help, if I can.

      Regards,

      Tony

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        No need, we've already forwarded this to the right team.