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Grimmt's avatar
Grimmt
Ambassador
2 months ago

OptikTV: TELUSTV-21T Recording Defect on Network Interruptions

One of the recent updates has a serious defect when playing back recordings on the TELUSTV-21T android box. If a network issue occurs during a current recording (i.e. you are watching a recording th...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hi there, we’ve forwarded this to our product team, and they are currently investigating the issue.

  • Grimmt's avatar
    Grimmt
    Ambassador
    2 months ago

    Hi,

    I’m responding to this email, would you rather have me respond in the Neighbourhood forum?

    I’m more than happy to help, if I can.

    Regards,

    Tony

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      No need, we've already forwarded this to the right team. 

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