Forum Discussion
Optik upgrade -- What's the second box for?
I live in Vancouver and I have Optik TV. I was advised that I had to replace the existing hardware to continue using Netflix. The existing hardware consists of a single box. I am confused because...
KHR
TELUS Team Member
TELUS Team MemberHi GregT1
Can you share the model number of your old equipment?
The way the legacy Optik TV service with HD/4K PVRs and HD/4K Wireless Digital Boxes work is that your first piece of equipment is ALWAYS a physical PVR with a local hard drive. This is where your recordings are stored. Secondary, tertiary etc. equipment are Wireless Digital Boxes that access recordings from your PVR's hard drive through a local network (called whole home PVR). Our legacy Optik TV service does NOT store recordings in the cloud.
If you are plugging in a new Wireless Digital Box and it is seeing your existing recordings, then you must have another piece of TV equipment somewhere. If you only have one TV connected, is there an electrical panel or connectivity panel somewhere else in your home with another piece of Optik TV equipment hidden? This could have been left from when the home was built or when you moved in.
Thanks for the reply. I will check that out. It's a single TV and I can't imagine where another box might be hidden, but I'll give it a go!
