Forum Discussion
Optik TV won't tape series
I had set Law & Order to tape as a series, I somehow deleted the series and now it won't tape. How do I fix this? I can tape it each week, but when I set it to series tape the red dots disappear and...
TELUS_Support
Official Support Team
Official Support TeamHi Shirley6 - To fix your Optik TV series recording, first check for conflicting or conflicting series recordings and delete any unnecessary ones to free up space. If that doesn't work, you may need to reset the series recording by canceling it and setting it up again, and also try restarting your Optik TV box and ensuring your firmware is up to date.
KHR
TELUS Team Member
TELUS Team MemberHi Shirley6
Adding on to this; a few questions would help:
On what device are you attempting to set a recording? And on what channel? I was able to set a recording on channel 393 (FX) for first run and reruns. There are episodes from S21, S23 and S25. When I go to edit the series recording, i have the options to change to channel 396 (FX west), 407 (Crave 2) or 408 (Crave 3). If you don't subscribe to these channels, you wouldn't be able to record. In addition, I can change from 'first run and reruns' to 'first run only', but when i do this, there are no airings scheduled. Recordings would appear when and if they're scheduled. If you no longer subscribe to a channel or if the channel a show is on has changed, this could be why you can no longer set a recording.
We have the "new" cloud PVR. I have tried taping on numerous channels, they all "allow" me to tape a single episode, but as soon as I press record a second time the recording goes away. The other Law & Order shows are still set as series. Just the regular one disappeared as a series show and will not reset.
- KHR
Thanks.
Can you please share what device you're trying to record on? TELUS set-top box (if yes, what's the model#)? iPhone? Apple TV? Fire TV, etc.? And what channel #? Are you setting the recording from the program guide? Or are you setting from the program details screen (reached after you search for "Law & Order" and then clicking on the 3 red circles)? The more details the better so that we can determine what's going on.
We have the new Telus set-top box, that saves the taped shows to the cloud since we had 3 PVRs go bad in 6 months I think the model # is TelusTV 21-T. I have tried taping both from the guide (click on record twice)and the program details screen. I click on the 3 red circles, they appear briefly then go away and the show does not appear in the scheduled shows.
