Forum Discussion
Optik TV recordings disappearing
I have not been able to record many of my favorite channels. I would hit record once and the red icon would appear without problem. As soon as I hit it twice to record the series, the icon changes to ...
C_Fun
Community Manager
Community ManagerWe’re sorry to hear that your Optik TV recordings are disappearing again after your previous troubleshooting session. It sounds like your WiFi signal may still be fluctuating, which can impact your recordings. Rebooting can sometimes help, but if the issue persists, send a private message TELUS_Support with your account details.
As I said rebooting doesn't help. Error ERR_PLAYER_P204 happened right at the end of the show I was watching. Not even a minute left.
You best believe I'll be getting in touch with Telus Support.
