Forum Discussion
Optik TV recordings disappearing
I have not been able to record many of my favorite channels. I would hit record once and the red icon would appear without problem. As soon as I hit it twice to record the series, the icon changes to ...
March 21, 2025 and this is happening to me as well. Spoke with Telus support member on March 15, 2025 and thought the issue was resolved. Something about my WiFi signal. Not sure what the exact jargon was but it was dipping really low at times before coming back and dipping again and then coming back. Downloaded an app to my phone where we could see the peaks and valleys of the signal.
That was a 1 hour phone call. Everything worked fine after. That is until it didn't.
Whomever says rebooting the box will fix the issue is lying. Of course that's always the go to to fix everything.
Unfortunately it being 2 AM PDT I can't chat or call Telus now. Gone are the days of 24/7 tech support. Rogers offers that. Maybe I should switch my TV, internet, and phone to them.
- C_Fun
Community Manager
We’re sorry to hear that your Optik TV recordings are disappearing again after your previous troubleshooting session. It sounds like your WiFi signal may still be fluctuating, which can impact your recordings. Rebooting can sometimes help, but if the issue persists, send a private message TELUS_Support with your account details.
As I said rebooting doesn't help. Error ERR_PLAYER_P204 happened right at the end of the show I was watching. Not even a minute left.
You best believe I'll be getting in touch with Telus Support.
