Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
Just to update this, watching football game and again had this issue where the video player starts stuttering and the screen goes black on a 4k channel. Then eventually I get the below error on other channels when I try to change it.
Eventually I get Sorry an error has occurred ERR_Player_P001.
A reboot is usually need to fix this.
A large post on reddit with someone getting this error daily.
https://www.reddit.com/r/telus/comments/16h7dy9/telus_tv_box_is_absolute_garbage/
I dont want to pile on the techs and developers here, working in IT when something goes sideways like this telus needs to hire more resources and support the staff, clearly the issues are getting out of hand and these boxes are landing in more customers laps. This needs to be more stable and include more basic features in a hurry from previous optik system, and I assume the staff is completely overwhelmed.
