Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
Telus needs to do better and do better in a hurry, because so far the new android platform has been a neglected flop that seems to even be regressing.
Things present for years on old optik tv for ages seem to be a struggle or just not important to get working on telus.
I constantly get recording issues trying to record anything such as dateline, it just wont let me, why? The old system I could hit record on anything.
A few other items to add to missing features, known issues list.
No ppv's, some boxing ppv's are only available in canada on telus and shaw. Cant believe something like ppv which has been around for 40 years is somehow missing. And using app's is not intuitive for a user and not always possible. This is unacceptable. The old system even let you record a ppv if you were not at home, a huge bonus that shaw and rogers dont allow. But now you cant even order a sports ppv through telus guide anymore, let alone record it like on the old system!
Surround sound does not work and has taken a step back, old optik dolby digital 5.1 worked great on all HD channels, the new optik system did have it working on 4k channels, but now its only outputting stereo audio. Another step back. Even if the android box reports dolby digital surround its only outputting 2 channel stereo. Again this worked fine at least for 4k channels last month, now they are stereo only. And HD channels also have stereo sound.
This has been very frustrating, I switched to the system in april and have not seen much progress and even regression. Telus needs to do better or this is going to be a massive problem for there business and people moving to shaw.
