Forum Discussion
Optik TV box not functioning with samsung tv
I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whe...
I had this problem also. I have three different boxes and I tried swapping hdmi cables from working boxes and no change. I tried swapping boxes no change, what fixed it was using one of the other power cords. For some reason the affected power cord was supplying enough power to turn the power light on but not enough to run the box properly.
Now if Telus could send me a new power cable it would be appreciated...
TELUS_Support
Official Support Team
Official Support Teamfetts That's definitely annoying. We'd like to look into how we can help. We've sent a private message your way so please keep an eye out for it in your inbox.
