Forum Discussion
Optik TV Box issue
We had an issue with our original box not connecting and after a very long service call with a very helpful Telus employee, it was decided to send us a new box. We got it in the mail a day ago. I set...
Did you use the new power supply? actually did you use the new power supply on the previous tuner box.
The word is not getting around that it is the power supply.
Solid wite means it is not booting due to power supply.
Yup, it was the power supply. I had switched out the old for the new box but still had the same issue. I hadn't switched the supply as it was plugged into a hard-to-reach area. But, after trying to eliminate every possible variable (even factory reset the TV itself), it was indeed the power supply. I switched it out and it worked fine immediately.
Thanks again!
Steve
Did you test the old and new box on the new power supply. Please do and we need to get this message to tech support. STOP sending out new boxes, send out new power supplier
- Agreed and yes.
TELUS_SupportOfficial Support Team
We've forwarded this feedback to our dev team. Appreciate the heads up, Qualicumsteve !
