Forum Discussion
Optik TV Added After Suspicious Call; Legit?
I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to a...
Hi Brandon,
I called this number:1-833-390-3721. I got a TELUS representative. My account clearly came up. I have advised said agent to escalate this to the manager and whatever team manages the outbound phone system used to contact customers.
I have also been getting calls from this number, and they have not been leaving voicemails. Sometimes I get calls multiple times in one day. I also have call control on so I know its a human trying to reach me. The agent did not know about the number.
The thing is, call center phone systems will sometimes have multiple caller ID numbers that DO NOT MATCH anything on the website. This is a very normal practice for call centers.
The problem with this, is in a day and age where you can be scammed for just answering your phone and being hung up on, people don't answer numbers they don't know. Whomever is doing said outbound calls trying to sell services needs to learn to leave a voicemail, or your team who deals with the phone service should see if maybe having a call display name on outbound calls is an option.
Hope this helps, From a fellow call center worker.
I recently have spoken to a fellow from this #1-833-390-3721. It actually comes up as Telus when I’m in BC Canada but when I’m in the USA it’s just the number that comes up. As toll free service. Anyway the fellow is selling a promotion. I told hi. I need to think on it and call me back in a few more days as I need a few more days to think about it. I’ve talked to him twice already. I will ask him how do I know you’re legit? But I will contact Telus to check.
- A-B
Community Manager
Can't find that number on my end here, so it doesn't appear to be legitimate. You did the right thing to be vigilant as unfortunately there are a lot of fraudulent callers claiming to be TELUS, etc.
