Forum Discussion
Optik TV - Recordings
I just switched from Shaw to Telus 2 days ago and wanted to record some of my programs when a message came up that said I have to pay extra to record?? This definitely came as a surprise to me. I did...
A-B
Community Manager
Community ManagerHello. Would this be for a channel you're not currently subscribed to? There's no additional charge to record something. What channel are you seeing this on?
Hi A-B,
This is for a channel I'm subscribed to. SteveinVictoria also posted about this issue and he had to pay extra to record. Apparently if you have the most expensive option with Telus you don't have to pay to record. I didn't have the most expensive option with Shaw and didn't have to pay extra to record my programs. I think the ability to record should be standard as I'm sure most people prefer to watch their programs when it is convenient to them. I've only been with Telus for a few days so I may switch back to Shaw.
- A-B
Gotcha. For our new Optik packaging if you subscribe to just the basic 'Core' option for example, recordings indeed are an add-on. You always do have the option of reaching out to our team at 1-888-811-2323 to discuss your options!
Why did the agent not tell me about this especially when I asked him a lot of questions about what is included and not included. It's not okay to not tell the customer about about what they get and don't get with their package. Omitting this relevant information makes me question Telus' ethics. If you were entering into a contract but the seller failed to provide you with relevant information to your contract, would you question their motivation for omitting important information? It seems that making a sale is more important. I'm sure most people like to make decisions based on ALL the information. This only seems fair. Essentially I made my decision to change to Telus without being provided with ALL the information. I don't like finding out after the fact that there are hidden costs, such as having to pay extra to record my programs with my package. I specifically asked the agent if the price he quoted me was going to be the real price and he assured me it was. At no time did he mention there was an extra cost to record your programs. So the price I actually was quoted is not going to be the real price. Instead it is going to cost me more than what I was quoted if I decide to stay with Telus. Four days with Telus and I'm disappointed.
