Forum Discussion

black84's avatar
black84
Neighbour
3 months ago
Solved

Optik PVR not recording

A few months ago my PVR stopped recording scheduled programs. The odd thing is I can see the shows in the schedule but when the time comes it just doesn’t record. There’s 95% space so that’s not the ...
  • TELUS_Support's avatar
    TELUS_Support
    2 months ago

    If recordings are still failing or coming out choppy, there are a few deeper troubleshooting steps we can try:

    1. Power cycle your PVR and modem: Unplug your PVR and your internet modem/router for about 30 seconds, then plug the modem back in first. Once it’s fully online, plug the PVR back in. This forces a fresh connection to the network and guide data.

    2. Check all cable connections: Make sure every cable going into the PVR and modem is firmly secured, a loose coax/ethernet connection can cause choppy or incomplete recordings.

    3. Clear and re-add your series recordings: Delete one of your scheduled shows entirely, then re-add it as a new series recording. This resets the recording rule in case it became corrupted.

    4. Try a different channel: If possible, test recording a show on a different channel. If that works properly, it may help us identify whether the issue is channel-specific or system-wide.