Forum Discussion

Nio's avatar
Nio
Neighbour
2 years ago
Solved

Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and ...
  • Nio's avatar
    Nio
    10 months ago

    I found a solution to this sync issue.  I swapped the HDMI cable going to my Telus box with a new one and this seemed to resolve it.  Not sure if was just coincidence but worth a shot if you are still experiencing this sync issue.  

Chriscolwood's avatar
Chriscolwood
Friendly Neighbour
10 months ago

Any updates on fixing audio from optik tv?  Before readimg the forum i thought it was my amplifier.  Is there any fix to this issue?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    What's the specific issue with the audio? Volume, surround sound, out of sync, etc.

    • Chriscolwood's avatar
      Chriscolwood
      Friendly Neighbour
      10 months ago
      It’s the volume thru my 5.1 amplifier and Sony TV that is my issue. Having to turn volume to very high or maximum to be able to hear. Amp and tv volumes are perfect when playing dvd thru dvd player connected to amplifier then tru to tv.
      Any suggestions?
      Thanks ..chris.
      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        10 months ago

        Are you using the TELUS TV+ app on your Sony TV? Or are you using a TELUS provided set-top box. If it's the Android TV-based TELUS set-top box, your default volume on the box may be set artificially low. You'll need to unpair the remote from the TV (so that the remote is controlling ONLY the box volume and NOT the TV volume), increase it to max, and then re-pair the remote to the TV. Instructions are here: https://www.telus.com/en/support/article/telus-tv-digital-box-remote 

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