Forum Discussion
Solved
Only some websites reachable
Since yesterday's outage (I'm in Toronto) all my devices (Android, Win 11 and iPhone) are only able to reach some websites but not others, same issue with mobile apps. It's always the same sites/app...
It sounds like you've already done some thorough troubleshooting — thank you for that. Since the issue persists across multiple devices and affects only certain sites or apps, the next step would be to perform a full network reset on your devices and router:
- Power cycle your modem/router again, but this time leave it unplugged for at least 5 minutes before reconnecting.
- Forget and re-add your Wi-Fi connection on each device.
- If you're using a third-party router, try bypassing it and connecting directly to the TELUS modem to rule out any router issues.
TELUS_Support
Official Support Team
Official Support TeamIt sounds like you've already done some thorough troubleshooting — thank you for that. Since the issue persists across multiple devices and affects only certain sites or apps, the next step would be to perform a full network reset on your devices and router:
- Power cycle your modem/router again, but this time leave it unplugged for at least 5 minutes before reconnecting.
- Forget and re-add your Wi-Fi connection on each device.
- If you're using a third-party router, try bypassing it and connecting directly to the TELUS modem to rule out any router issues.
Thanks
Just wondering if the modem (I guess), the box between the fibre in and the router will have any issues after being disconnected for 5 minutes?
- TELUS_Support
No, your modem (or fibre terminal/ONT) won’t have any long-term issues from being disconnected for 5 minutes.
