Ogden / Lynwood phone service out again.( copper theft )

Hi phoney-baloney

TELUS Support has sent you a private message on TELUS Neighbourhood.

Subject: Re: Ogden / Lynwood phone service out again.( copper theft )
Date: 07-24-2025 01:51 PM

Fair enough. Happy to hear it's working, but I hear you. 

I still can't reply privately when I click on the reply box in your message ,so I'm going about it this way.

Yes I'm happy to finally have service too.

However saying that you "hear me" leaves me with the feeling that somehow all the hours and frustration

dealing with telus support was just a minor inconvenience.

You know "all's well that ends well"

I can assure it was quite the opposite.

An absolute master class in big tech miscommunication and incompetence.

Dealing with the ridiculous automated phone services repeating the same questions over and over because they do not understand what you are saying  just get to tech support.(Should be the first option)

Anything to save a dime.

Yesterday (Jul 24th) telus called my borrowed cell phone to see if my landline was still down.

I told them it was fixed 2 days ago.

They blamed another dept for not knowing.

Like I said nobody seems to know what's going on.

Then they had the gall to ask if I wanted to add TV and internet service.

Like I said you can't make this stuff up.

As for any follow up action by telus I guess I'll have to content with picking up up

the phone when it rings and go "I hear you".

Nuff said, signing off till my next outage.

35 year customer.

         Phoney-Baloney