Forum Discussion
Not Satisfied - No new TV box in nearly 2 months
I have tried since early November to get a tv box replaced that stopped working. Today I am on my 4th attempt. Each time the help desk swears it is on its way....it doesnt arrive....no one calls so h...
Not saying this is the answer, but Telus usually ships with Canada Post. With the recent strike, there is an enormous backlog. Maybe? I know that doesn’t help you in your current situation, maybe ask if they can ship via another carrier?
Hi. Thanks! The first attempt was November 7 and I assumed that was a Canada Post issue. But the now 4 times they continue to say they have the wrong address for the courier. They don’t have a wrong address - they have a messed up back end system and no desire to fix it. I had the 5th call this morning - same call center, same problem statement and no answer as to what they are doing differently today will result in me getting a replacement box. Still no escalation process to be found. I will wait till after the Xmas rush and move to Rogers.
Cheers,
Lynda
Lynda
TELUS_SupportOfficial Support Team
Lyndajgibson604 We'd love to look into this for you. We'll send a private message your way to collect your account info.
What do you need from me please
- TELUS_Support
We'd need you to verify your account. We'll send another private message, thanks!
