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Not getting speed of my internet plan using ethernet
I have internet 150 with pure fibre and I connected my laptop to Ethernet and I was only getting the average speed of 95 mbps. My laptop supports up to gigabit speeds
- xray the tech opened up a white box in my garage and he told me that some cable was broken so that’s why it I wasn’t getting full speed. Also he was fixing some wires in the panel as well.
BrandonT
TELUS Team Member
TELUS Team MemberHi JujhaarSekhon ,
Sorry to hear your speeds are not 150 as expected. I am not the best when it comes to the fiber subject, but here are some things to add more content so others may better understand the issue.
- Click Here - To visit the basic TELUS Internet troubleshooting page
- Go to www.SpeedTest.net and complete the test & post your Upload, Download, and PING.
- If you have different Ethernet cable, try using it, and do the test again to see if you have different results.
- Are you plugged directly into the modem? or into a Ethernet port in the wall?
Click Here - To read some troubleshooting steps to try while you wait for an answer from the community.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
BrandonT I plugged into the Ethernet port in the wall
- BrandonT
Hi JujhaarSekhon ,
When you get a chance, can you please try connecting your laptop using Ethernet directly to your Modem, going to www.SpeedTest.net and sharing your upload, download, and PING results?
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- BrandonT
Hi JujhaarSekhon ,
These speeds are usually what you would expect on Internet 75 pure fibre.
Lets try the following...
- Please double check your Internet plan on your MyTELUS account. Is it Internet 75 or 150?
- Disconnect Ethernet cable, connect to your WiFi, and place your laptop around 5 feet from the modem. Then go to www.SpeedTest.net Please share your results.
- In your network configuration, do you have a MoCA attached to your modem using Ethernet? Click Here for an image of a MoCA.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Please double check your Internet plan on your MyTELUS account. Is it Internet 75 or 150?
- BrandonT I will post the results on Monday. My Ethernet adapter has stopped working so I ordered a new one
