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Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not r...
An update: We identified the issue late last week and worked with our vendor to resolve the Skills issue. Our testing showed it was working fine as of Friday. Can you confirm that it is? If not, please disable it then re-enable it and try again.
Thank you so much for your patience with us!tgrosse tgrosse ecoulter Marie17 ketev48046
Edit: Marked as Solution for visbility
TELUS_Support
Official Support Team
Official Support TeamHi jkl67890 - our team is aware of the issue and we are working with the proper team to resolve it as soon as possible. So sorry this is affecting you
I am a quadriplegic and rely on the skill. It has essentially taken away the ability to use OPTIK TV. It has now been weeks, when you expect to have a solution to the problem? The alternative is to change providers. Thank you for your attention to this matter.
- TELUS_Support
Our team has got back to us, advising that they'd like to know what the exact issue itself is with Alexa. They'd also like your account info for an investigation, so we'll send you a private message to gather that info. Check your Inbox.
- TELUS_Support
We've checked in with our Optik team for an update. We'll advise once we hear back!
