Forum Discussion

Mrfy's avatar
Mrfy
Friendly Neighbour
6 years ago
Solved

No connection via Ethernet cable

Hi there   New install - I am trying to access the internet via ethernet cable only - currently the cable is on Lan1. I also want to be able to turn off wifi completely.  I have the T3200M.  Not ...
  • Mrfy's avatar
    Mrfy
    6 years ago

    Thanks so much for everyone's help - it is much appreciated.

     

    For future reference - what ended up needing to be done was just to go into Network and recreate a Location - deleting the previously existing one which it was defaulting to.  As soon as a new one was created it connected automatically - as it should. 

     

    Also yes I did go into the gateway platform and disabled - Wireless radio - as well.  

     

    Such a simple thing - simple fix - annoyingly so. 

     

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

Once connected by Ethernet to your router, enter the IP address, login, and password described on the plaque on the router. Once in the administration area, there is a whole section for managing Wi-Fi. You can turn your W-Fi off there.

 

Mrfy's avatar
Mrfy
Friendly Neighbour
6 years ago

Hi there

 

The primary issue is that the ethernet is NOT showing as being connected to the router.

I am currently accessing the internet via wifi. 

 

 

 

 

  • xray's avatar
    xray
    Hero
    6 years ago

    Have you confirmed that the ethernet cable is good?

    Does the port light on both the PC and the router come on when you plug it in?

    Have you tried different LAN ports?

    • Mrfy's avatar
      Mrfy
      Friendly Neighbour
      6 years ago

       

      Have you confirmed that the ethernet cable is good?

       

      - Fresh out of the bag. But don't have another as yet to confirm it is not the issue though. 

       

      Does the port light on both the PC and the router come on when you plug it in?

       - dual green lights are flashing - not steady.

       

      Have you tried different LAN ports? 

      - Yes all the same

       

      Since I have come to the forum I have also gone to the modem status page -  LAN status - Port 4 is showing either Disconnected or 1000M 

       

      Network status states "Either the cable for Ethernet 2 is not plugged in or the device at the other end is not responding." Which it is plugged in. 

      • xray's avatar
        xray
        Hero
        6 years ago
        I'm suspecting a bad Ethernet cable. You only have 1? Can you borrow one from a neighbor just to test with?
    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User
      6 years ago

      Additionally, was the T3200 bridged as well?

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