NH20A - How to disable full bridge mode?

Update on the situation:

At the end of that call on Monday (which lasted for a total of 6hrs 15minutes) the fiber support agent had exhausted her possibilities of getting the NH20A reset/bridge mode shut off. She then confirmed a local tech appointment for June 29th, a phone call the next morning from her letting me know if my specifically requested local tech would be available (well...........SHE NEVER PHONED ME YESTERDAY), and she promised a call to occur after the local tech visit - with the purpose of this call being "account credits being given to me for the huge headache and huge amount of my time being wasted. 

So what actually ends up happening.... I get a call today, June 28th, from a random Telus Tech Support and he asks me what my problem is. He doesn't want to hear it, cuts me off and says "okay let me see what I can do with this from my end." Within 2 minutes of the call BAM all of a sudden he says "yup okay, your modem is out of bridge mode; stop messing around with the settings." I then ask "okay why was over 6 hrs of my time wasted on Monday for you then to phone me and instantly be able to reset the device!?" He laughed and said the person I was talking to must not of had a clue. I am calling BULL**** on this. 

There is something weird with this whole situation. 

Goodbye to Telus for me.