Forum Discussion
NH20A - How to disable full bridge mode?
I set the NH20A to full bridge mode while testing a 3rd party router (that I learned is faulty). Now I am trying to log back into the modem (or whatever the bleep this restrictive piece of junk is) ...
Hey there thanks for the response to my question! I indeed used a paperclip and have tried on many occasions now (holding it down for 10 seconds, 20 seconds, 30 seconds).
I have now been on call with Telus Support for 1hr and 27 minutes at the time of writing this. After clearly explaining my issue and requesting bridge mode to be shut off they are still giving me the run around and saying they are unable to do it. They are unable to factory reset, the lady on the phone indeed stated she is able to access the bridge mode off setting. After placing me on hold many times, she keeps saying "sorry its not shutting off".
I am honestly starting to smell something fishy in the air. After reading everything possible on the NH20A over the internet I am reading similar people are running into this same problem with Telus and this Network Access Hub.
How hard could it be to simply be to shut off bridge mode on a device.... ?
BuddyBren Wrote: How hard could it be to simply be to shut off bridge mode on a device.... ?
In your case my friend, seems like it's very difficult indeed. Which again seems more than ridicules and I understand your frustration. I would be livid by now, if the situation was on my end…
I know this does not sound like a good answer to your problem. However, the only one that I can think of… When you reset the NH20A with the paperclip. Did the device go into any sort of reset mode? i.e., LED’s blinking etc?
As well I know that sitting on hold with TELUS can be one of the most frustrating situations in the world. However, if you are willing to go it again. Try as soon as your connected to a human to get elevated to the PureFibre team. I wish I could offer a direct number, but alas I don’t have one.
They may be the last resort to get this corrected for you… I can tell you that resetting NH20A can be done remotely so that info is not to be believed.
I know it’s not much, however, with all you have done the best I’m able to offer… Cheers…If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
