New to Telus and cannot access to change theme packs

Hi,

Switched over to Telus less than a week ago and I cannot access the tools to manage my telus selected theme packs.

When I use myTeus online and click the link to manage I get an error page.

When I use the myTelus app and click to manage the page never finishes loading.

Any tips or is it going to be a call to customer service?

Thanks