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Jordan83's avatar
Jordan83
Friendly Neighbour
2 years ago

New Telus optik android box issue with changing inputs

I programmed my TV on the new remote but when i click input the menu for inputs comes up but i cant toggle between them...the buttons on the remote revert back to controlling the box itself
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Jordan83 

 

If you keep pressing the input button on the telus remote rather than left/right on the D-Pad, it should cycle through the different inputs.

Jordan83's avatar
Jordan83
Friendly Neighbour
2 years ago

This just opens and closes the input list. Not sure it matters anyways , It’s not like the remote can control the tv menu, seems like it can just turn the tv on and off 

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    In general, the remote is not a universal remote that can fully control any TV. It is only meant to be able to power on/off, control volume/mute and switch inputs. If it's not switching inputs correctly, it might not be fully paired to the TV. You could try unpairing and re-pairing (instructions at https://www.telus.com/en/support/article/telus-tv-digital-box-remote)

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