Forum Discussion
New optik tv box slow sports streaming ?
Hey anyone with the new optik tv boxes notice that their sports stream is about 20-30 seconds behind people with the older optik boxes?
Two of my friends have the older boxes and they text me that a team has scored 30 seconds before it happens on my optik box. frustrating.
Any solutions? is telus working on a software update to fix this?
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This is so frustrating. I had a streaming service that was way less money that I went away from strictly because it has a large delay in live sports. Just like you, me and my friends text every flames game and every football weekend and I timed it last night and I was 45 seconds behind my friends. That is insane and it is very disappointing that the reason I left my last service was this and it honestly got more behind. 45 seconds is crazy and most of my friends have the old Telus box.
I cannot imagine this being fixed until the source broadcast is sent via fibre signal. Seems like the copper cable system is re broadcast which is causing the delay.
This should be a top priority for Telus. I have also considered changing back to Shaw/Rogers over basic issues like this. Live TV, should be live tv. A slight delay, no more than 10 seconds i could understand. But sometimes it is like 45 seconds. Completely unacceptable.
And the fact that the old boxes do not have a delay.
I watch a lot of live sports. My feed is about 30 seconds behind everyone else’s. I recently got the new smaller boxes. I called Telus and they said it is to do with the boxes. That doesn’t sound good enough. There must be a way to fix it. I’m on the fastest internet and my boxes are wired.
completley agree. This is the whole reason i even switched to optik tv and cancelled my sportsnet+ streaming service. However optik tv is actually worse in terms of delay which is mind boggling for something that claims to be live tv. I really hope they fix this issue within a few weeks because i dont want my hockey season to be ruined because of this. I will definetley switch to shaw/rogers if its not resolved soon
any timeline on when this will be fixed? Im seriously considering cancelling my optik tv because the hockey season just started and having every game ruined by notifications on my phone stating a team scored before it even shows up on my optik box is beyond frustrating.
TELUS_SupportOfficial Support Team
No definitive timeline as of today but it'll be released asap.
- TELUS_Support
Our Optik team did release a patch late last year to reduce the delay, and while feeds are not simultaneous, they are still working on reducing the delay as much as possible.
