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New Optik boxes and pvr
I just upgraded my Optik boxes to the new ones. I was replacing 4 and they sent me 4. None of which were PVR. after talking to an agent she determined we weren't sent a PVR box. So I sent back one of...
The new Optik experience uses a Cloud PVR system so you should be able to record from any box. You mentioned that you were upgraded, so that's most likely the case.
You should not have received the PVR old style as your account now is with cloud pvr. I expect you have the new TelusTV-21T units. Good luck in sending back the PVR and getting your 4th tuner back
This is exactly what happened, in fact all the boxes I received were wrong and older they the ones I sent back. New ones should be here this week.
