Forum Discussion
New Google Sign-in and Telus Email
Google updated their sign-in pages a couple days ago. Now my Chromebook is constantly trying to sign-in to Drive and Docs on my Telus Google account. Telus email uses the Gmail platform but they hav...
SmoresGuy
TELUS Team Member
TELUS Team MemberHey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google.
If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting?
- Android Build Number =
See Home > Settings > About [Phone/Tablet] > Build Number
- App build number =
See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number
- Device/Hardware =
See Home > Settings > About [Phone/Tablet] > Model number
- Network Service =
Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue.
Thank you everyone for flagging this issue.
Thanks for taking this on -
Android build # = UQ1A.240205.002
App build number: I was getting sign-in requests from Google Play Services generated from Google Maps, Google Drive, Google Docs. Sometimes upon phone power on, always when opening Maps. I never use Docs or Drive. Google Play Services version = 24.07.13
Device = pixel 6a
Network service = wi-fi. Not sure about mobile data.
I have one google.com account which is my default, and two telus.net accounts on the phone. All sign-in requests were for one of the two telus.net accounts, never the google.com account. Removing the telus.net accounts from the phone stopped the sign-in requests.
If you will permit one dumb question - Can you set up a telus.net account on an Android phone to replicate the problem?
Thanks again.
- SmoresGuy
Thanks for the details. We are able to reproduce it on our devices here, and using these other examples to raise the issue with Google.
