Forum Discussion
New Google Sign-in and Telus Email
Google updated their sign-in pages a couple days ago. Now my Chromebook is constantly trying to sign-in to Drive and Docs on my Telus Google account. Telus email uses the Gmail platform but they hav...
SmoresGuy
TELUS Team Member
TELUS Team MemberHey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google.
If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting?
- Android Build Number =
See Home > Settings > About [Phone/Tablet] > Build Number
- App build number =
See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number
- Device/Hardware =
See Home > Settings > About [Phone/Tablet] > Model number
- Network Service =
Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue.
Thank you everyone for flagging this issue.
- SmoresGuy
Hey Everyone.
Thank you for your patience and feedback on this issue, and the example details you provided. This has been helpful with resolving the issue.
We have been able to work with Google on the issue and they have made a change to reduce the frequency of the alerts. They are working on a full fix and will have this completed for us soon. I have noticed that my frequency is much lower now and I am not able to reproduce the issue as much as I could before.
The one app that is still pretty consistent is Maps, which we have raised back to to Google and they are working with the team on resolving.
As more updates are provided, I will continue to provide them to you here.
Thank you!
Cannot access google play store. The error message ...there are no apps to install, since your administrators haven't made any available to you yet!
Looks like my google maps issue might be solved.
very frustrated and will likely cost me 200.00 for game tickets I cannot download to my android phone for tomorrow. July 12th
This is a very big issue, telus.net email and core google services (Maps , Docs , Sheets etc... has been poorly handled for years ..)
I am sure EVERYONE with an Android device and Telus.NET email (With google services disabled .. ) has been getting this issues these last weeks ..
Samsung S20 FE
- Build Number - TP1A.220624.014.G781WVLSCHXA1
- Network Service - All Modes , Mostly 5G but this is not a factor
Can A telus Customer open a Support ticket WRT this ?
- Android Build Number = UQ1A.240205.002
- App build number = 1.24.072.02.90
- Device/Hardware = Pixel 7
- Network Service = 5G and Wi fi- Android Build Number = UP1A.231005.007.T220XXU6DWLB
- App build number = 1.24.022.08.90
- Device/Hardware = SM-T220 [I am only experiencing the issue on my tablet, not other devices.
- Network Service = Wifi- Thanks for taking this on -Android build # = UQ1A.240205.002App build number: I was getting sign-in requests from Google Play Services generated from Google Maps, Google Drive, Google Docs. Sometimes upon phone power on, always when opening Maps. I never use Docs or Drive. Google Play Services version = 24.07.13Device = pixel 6aNetwork service = wi-fi. Not sure about mobile data.I have one google.com account which is my default, and two telus.net accounts on the phone. All sign-in requests were for one of the two telus.net accounts, never the google.com account. Removing the telus.net accounts from the phone stopped the sign-in requests.If you will permit one dumb question - Can you set up a telus.net account on an Android phone to replicate the problem?Thanks again.
- How do we DM you? I couldn't find a link...
- NM, didn't see the gigantic message button. D'oh.
