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New FibreModem NH20A - Cannot find default admin password
I just got Telus services installed a couple days ago and do not know where to find the default admin password for the new NH20A modem. I can find the admin password for the B20 WiFi 6 booster no pro...
The lid should be user removable according to my neighbourhood tech. There appears a latch at the blue circle, and the admin password is in the red circle. Entering it will allow you to find the IP address of the Wi-Fi 6 device, which should have all the router options. The device in the photo only provides modem functions, not routing functions, and effectively replaces the ONT used in the past.
No, that's the B20. I mean the Fibre/Router unit, the NH20A. I found the admin password on the "TrashCan" unit no problem, but that only lets you login to the WiFi settings. If I want to see firewall/port stuff I'm guessing I have to log into the main unit. I have 3 devices plugged in via ethernet, so the controls for that are gonna be on the main unit. I tried calling Telus support but the tier 1 didn't seem to understand the unit I have is quite new and the advice he gave for it wasn't making any sense.
I can hit the login page by going to the gateway at 192.168.1.254, so I know there's a login for it. I feel bad but I may have to call a service tech in just to take the lid off so I can take a picture of the information lol
- NFtoBC
Community Power User
The lid should be user removable according to my neighbourhood tech. There appears a latch at the blue circle, and the admin password is in the red circle. Entering it will allow you to find the IP address of the Wi-Fi 6 device, which should have all the router options. The device in the photo only provides modem functions, not routing functions, and effectively replaces the ONT used in the past.
Thanks so much, this post was super helpful - knowing where the latch was made all the difference. I was able to pop off the lid lol. And there is definitely login info there - even though the Telus support tech I spoke with said there wasn't lol. Thanks again!! 🙂
How exactly do you pop the lid off at the latch? Do you insert something into that small hole? or pry up where the latch is??
- NFtoBC
I’m speaking about the unit on the right (upper) in this photo. The Admin password is under the lid.
I believe he's referring to a rather new device that hit the market recently... Really not much info so far on this device..
Not sure just how much help this info is going to be, however you might want to try these on your NH20A...
https://setuprouter.com/router/arcadyan/passwords.htm
As well I did find a reference to a model that used the username of admin, and a blank password...Cheers...
