Forum Discussion
New Fibre Install keeps going offline
I run what I consider to be a smart home with multiple security cameras, voice controlled lights, TVs, personal devices (phones, laptops, iPads), and a couple of cars that connect to wifi for OTA upd...
I had the same problem when I upgraded to 1.5G last month. Unplugging the boost device and rebooting the NAH and then powering up the boost fixed it for me. No problems since with 12 devices online.
I tried that multiple times last night. It doesn’t stay up for more than 20 months maybe at a time. All night long I was getting notifications that the cameras were offline.
TELUS_SupportOfficial Support Team
Based on your description, the cycling of the light from green to red indicates the Boost device is struggling to maintain a stable connection, which could be due to a configuration issue, placement, or initial setup. Rebooting alone often won’t resolve this. Because this involves account-specific equipment and configuration, it isn’t something we can fix from here. To get this properly addressed and ensure your Boost device is working correctly with your PureFibre service, please contact tech support at support.telus.com/home-expert-sm
